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📬 Need help? Please read this before contacting us:

🕒 Processing and delivery times

• Orders are processed within 24–72 business hours.
• Delivery takes 8–14 business days. ⏳ Please note: business days do not include weekends or public holidays.

📦 Tracking your order: what you need to know

🔢 Tracking number: you’ll get it automatically by email as soon as your package ships. If you can’t find it, check your spam or junk folder.

❗ “Order not found” status: don’t worry, this just means tracking isn’t active in the system yet. 🕓 It can take up to 3–5 business days after shipping.

🔁 Tracking that “isn’t moving”: it’s normal for the status not to update for 2–4 business days, depending on the carrier. It doesn’t mean your package is stuck. Thank you for your patience ❤️

⚠️ Important: please always include your order number (e.g. #1596) when you contact us. 📩 Customer service replies within 24 business hours at most. ⛔️ Requests sent without an order number won’t be handled as a priority.